Shipping & Delivery
All orders are processed and shipped within 1-5 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders typically arrive within 1-5 business days after the order has shipped, excluding sundays, federal holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. Please note, some domestic orders over $100.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. Kitsune Saga cannot schedule redelivery attempts.
International delivery can take up to 15-25 business days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.
Sending out orders from different locations helps us to fulfill orders faster and more efficiently. Some items may come in separate packaging and with a time difference of up to 10 business days.
Domestic and international orders are shipped via Australia Post, USPS, FedEx, or DHL. Kitsune Saga ships to residential and business addresses, as well as PO Boxes where available.
Please ensure your shipping address is entered in English and correctly formatted to avoid delays or returned parcels. Tracking information will be emailed once your order has been dispatched. Customers can track their shipment using the carrier listed in the shipping confirmation email.
International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are not included in the shipping cost and are the responsibility of the customer. Kitsune Saga has no control over any additional customs or import charges applied by local authorities.
Our seller and buyer protection policies do not allow for address changes. Please double check the address before completing the order at check out, making sure apt, unit, or suite numbers are included. If an address was entered in error, please email info@kitsunesaga.com with the order number and cancellation request. We will cancel the order allowing customers to reorder and input the corrected information. Please note, orders cannot be cancelled once the shipment process has started.
Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please contact us at info@kitsunesaga.com
Shipping couriers scan packages "Delivered" after the mail carrier delivers. If you received a "Delivered" status but believe it is has not been delivered, please follow up with the local usps postal delivery personnel or post office for further information. We also suggest following up with persons in the home, residential complex, etc. Who may have retrieved the item on your behalf.
Game changer & Quality
Orders
3–5
Business Days
Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer. Order cancellation is only available within 24 hours after the order was placed.
Unfortunately, we cannot make size changes or additions to existing orders after your order is sent to the delivery comapny. If a size change is needed, please contact us at info@kitsunesaga.com. with the order number and request an order cancellation. The order can be canceled allowing customers to reorder the preferred size and/or add additional items. Please note, order changes can be made only within 24 hours after the purchase. Orders cannot be changed or cancelled after the shipment starts.
Returns & Refunds
Items purchased on sale are final sale no exceptions. Refunds, exchanges, and returns are not offered on final sale items. Please shop wisely.
We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. Please note that final designs may slightly differ from the promotional material on the website or social media. All claims must be made within 5 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact us at info@kitsunesaga.com and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case-by-case basis.
kitsunesaga will gladly offer an exchange/item return in the form of store credit, only.
Exchange/item returns are available within 5 days of delivery. Customer must contact us at info@kitsunesaga.com. within this time frame to make the request. Please include the order number and reason for the request. Items must be in new and unworn condition with tags attached. Customer is responsible for all shipping costs to return item(s) to Kisune Saga. Due to health and safety reasons, we do not offer exchanges or returns on shoes, socks, headwear, masks, rugs, or under garments. We do not hold items for purchase. All purchases are on a first come basis. Please allow 3 business days to process packages received. After processing, the store credit code will be emailed to the customer. The store credit will only include the cost of the item(s) and any applicable taxes paid (
Australian residents). Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.
Exchanges and Returns are available ONLY for orders from Australia.